Shipping
We ship internationally and locally.
There is a $25 flat rate for anywhere outside of Australia.
You will receive a tracking number as soon as your order is posted. Please note that most items are made to order, meaning there is a processing delay.
Workshop Refunds & Cancellations
This policy outlines the conditions for refunds on course/workshops
Full Refund:
Cancellation before course start: You are eligible for a full refund if you cancel your enrolment at least 14 days before the course start date. There are no processing fees for cancellations within this timeframe.
Non-Refundable:
Course access after cancellation: Refunds will not be issued if cancelled within 14 days from the course.
Changes in mind or preference: We understand that circumstances may change, but refunds will not be issued for changes in mind or preference after enrolling in a course.
Order Returns and Refunds
This policy outlines our procedures for returns and refunds.
Generally, we do not accept returns on completed insect specimens due to their delicate nature and the customization involved. However, we understand that unforeseen circumstances may arise. We will consider returns on a case-by-case basis within 30 days of receiving your specimen. To initiate a return request, please contact us via email at satanstolemyskin@outlook.com with a detailed explanation of the issue.
Reasons for Accepted Returns:
Damage during shipping: If your specimen arrives damaged due to mishandling by the carrier, please contact us within 48 hours of receiving the package. We require photographic evidence of the damage and the packaging for insurance purposes. Significant deviation from agreed-upon design: If the completed specimen differs significantly from the agreed-upon design discussed before creation, we may offer a partial refund or recreate the specimen at no additional cost.
Non-Refundable Items:
Specimens damaged due to improper handling after receipt. Specimens damaged due to natural wear and tear over time. Changes in mind or preference after receiving the specimen. Shipping costs.
Refunds:
If a return is accepted, you will receive a refund for the cost of the specimen (excluding shipping) within 10 business days of receiving the returned item in its original condition. Refunds will be issued through the original payment method used for the purchase.
Cancellation:
Orders can be cancelled without penalty before we begin work on your specimen. If you cancel your order after work has begun, a cancellation fee may apply depending on the progress of the project.
We encourage you to carefully review photos and descriptions of our work before placing an order. If you have any questions or concerns, please don't hesitate to contact us before making a purchase.
Thank you for your understanding.